Contact

We answer every message within one business day.

Customer support

Order status, returns, refunds and warranty:
support@us.gonewshealth.com

Before you write

• Include your order number — it is in your confirmation email.
• For a return, tell us the reason. You do not need to justify it, but it helps us fix the product.
• For a device that stopped working, tell us how long you have had it and what happens when you turn it on.

Hours

Monday to Friday, 9am–6pm Eastern Time. Messages sent on weekends are answered the next business day.

Returns address

Do not ship anything back before contacting us — returns without a support ticket cannot be tracked to your order. Write first and we will send the address and the return label.